Overview
Platform Administrator – Philadelphia, 19109, United States of America
Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.
How we LEAD:
We are seeking a detail-oriented and proactive Platform Administrator to support our e-commerce platform operations. In this role, you will collaborate with cross-functional teams to spin up new shops, manage user access across multiple platforms, install/configure apps, and run automations that keep our systems efficient. The ideal candidate is highly organized, enjoys problem-solving, and is comfortable working independently across multiple platforms.
How you’ll CREATE:
Partner with Store Operations Managers to set up new storefronts within Shopify, including core settings and configurations.
Review, administer, and manage user access across our e-commerce platforms and systems.
Install, configure, and maintain third-party apps and integrations within stores.
Run and monitor automations to support business operations.
Troubleshoot platform-related issues and escalate when needed. Provide support on ad hoc projects, system improvements, and process optimization.
Other duties as assigned.
Bring your VIBE:
Experience working with e-commerce platforms (Shopify experience strongly preferred).
Strong technical aptitude with the ability to learn new systems quickly.
Excellent problem-solving and troubleshooting skills.
Strong communication skills to collaborate with cross-functional teams.
Highly organized, with strong attention to detail.
Ability to recognize situations that need to be escalated
Independent thinker; able to make meaningful decisions based on each situation.
Excellent follow-up skills and 100% follow-through on commitments.
Proactive, resourceful, and result-oriented.
Familiarity with automation tools.
Good with tight timelines and strict deadlines.
Easily adjusts to shifting priorities.
Trustworthy with sensitive information.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
